Best Rate Guarantee Form

Millennium Hotels and Resorts New Zealand endeavours to provide guests with the most competitive rates possible. Consequently our website provides the best room rates available for stays within our New Zealand hotels.
This we guarantee.
If you find a rate for one of our hotels on a competing website (within 24 hours of booking) that's lower than the rate you've received on our website, we'll match the rate PLUS give you an additional 15% off the price that you found.

The New Zealand Advantage


No booking fees

We do not charge any booking fees for non-prepaid booking made directly with us online.

Online Promise
Booking direct through our website guarantees you the best available rate.

Never knowingly undersold
If you find a lower rate for the exact same criteria on another website (within 24 hours of booking), for the hotel you are booking, we’ll match it and offer a further 15% discount.

Quick and hassle free
Create an online account to speed up all future reservations you make and enable us to prefill the data for your
convenience next time you make a booking.

Security and privacy
All personal information you provide is encrypted and secure.

Making a claim

On the condition that the terms and conditions are met, the claimer simply needs to complete the Best Rate Guarantee form below and the Verification Team will review the request. The claimer will then be notified via email as to the outcome and the process thereafter.


  • Guest Information

  • Millennium and Copthorne Rate Information

  • Rate Comparison Information

  • *Required field