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Best Rate Guarantee
Best Rate Guarantee
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Millennium Hotels and Resorts New Zealand endeavours to provide guests with the most
competitive rates possible. Consequently our website provides the best room rates available
for stays within our
New Zealand hotels.
This we guarantee.
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How does our Best Rate Guarantee work?
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If you find a rate for one of our hotels on a competing website that's lower than the rate
you've received on our website, we'll match the rate - PLUS give you an additional 15% off the
price that you found.
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The New Zealand Advantage
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Never knowingly undersold
If you find a lower rate for the exact same stay criteria (including day, terms and
conditions, and/or add-ons) for a Millennium Hotels and Resorts New Zealand hotel, on another
website, we’ll match it and offer a further 15% discount.
>>
How to make a claim
Find the best rate at any of our hotels
Simply click on the hotel of your choice below, to find the best deals available.
Making a claim
As long as the
terms and conditions
are met, all you need to do is complete the
Best Rate Guarantee form
and our claim verification team will process your request. Upon verification of your claim, an
email will be sent to you advising you of the outcome. If the guarantee was not met, you will
receive the matched rate plus the additional 15% discount upon checking out of your
hotel.
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Terms and conditions
- A reservation must be made via a Millennium Hotels and Resorts New Zealand website.
This reservation must be booked and confirmed with a Millennium,Copthorne or Kingsgate hotel in New
Zealand.
- The Best Rate Guarantee is applicable only to publicly available rates. Examples of
NON-public available rates include corporate rates, government rates, group rates, meeting and
package rates.
- The lower rate you found compared to our website rate, must be viewable, bookable online
and verifiable at the time of booking.
- The
Claim Form must be submitted
via the E-form on our website and must be received within 24 hours of the confirmation of your
booking on our website. Claims must also be submitted at least 72 hours prior to your time of
arrival at the hotel.
- The lower rate found must be for the same hotel, same type of accommodation, same
dates, same number of guests and with the same terms and conditions applicable to the room rate.
The room rate booked or product must be for the EXACT same product for that room rate or category.
(For example king bed with a breakfast included and a king bed room are not the EXACT same and
hence the guarantee does not apply).
- The Best Rate Guarantee excludes opaque channels and websites that omit the name of
the hotel until the booking is confirmed with payment. It also excludes rates given through an
auction or bidding website. For definition, an opaque channel is an entity that prevents the buyer
from obtaining information relating to an available hotel room until it has locked in payment from
you as the buyer. A site is opaque if it does not give you the name of the property, or type of
room you are booking prior to payment.
- The Best Rate Guarantee is applicable to room rates only and therefore excludes package
rates. By definition, package rates are rooms that include value added amenities like breakfast,
hotel parking and internet. In addition, the term package rates can include rooms that are a part
of travel packages can include other services, like a hotel room coupled with airfare, tour or a
rental car.
- The Best Rate Guarantee discount (15%) is only applicable to the room rate and
excludes taxes, gratuities and any other additional charges.
- The Best Rate Guarantee is not applicable if the price difference is due to currency or
exchange rate fluctuations.
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